osticket

osTicket is a widely-used open source support ticket system.

https://github.com/osTicket/osTicket-1.7

Slackware 14 installation

Get source code

   1 cd ~
   2 cd workspace #eclipse
   3 git clone https://github.com/osTicket/osTicket-1.7
   4 ln -s ~/workspace/osTicket-1.7 /var/www/html/htdocs/osTicket17

Enable php5

Edit /etc/httpd/httpd.conf:

   1 Include /etc/httpd/mod_php.conf

Enable mysql

   1 chmod 755 /etc/rc.d/rc.mysqld
   2 mysql_install_db --user=mysql
   3 chown -R mysql.mysql /var/lib/mysql
   4 /etc/rc.d/rc.mysqld start
   5 mysql_secure_installation

set root password: Y
Remove anonymous users: Y
Disallow root login remotely? [Y/n] Y
Remove test database and access to it? [Y/n] Y
Reload privilege tables now? [Y/n] Y

   1 mysql -p

Enable host on Slackware 14

Edit /etc/hosts and add:

   1 127.0.0.1 localhostosticket

Edit /etc/httpd/vhosts.conf and add:

   1 <VirtualHost *:80>
   2  Servername localhostosticket
   3  DocumentRoot "/var/www/htdocs/osTicket17"
   4  <IfModule dir_module>
   5    DirectoryIndex index.php
   6  </IfModule> 
   7  <Directory "/var/www/htdocs/osTicket17">
   8   Require local
   9  </Directory>
  10 </VirtualHost>

Access http://localhostosticket/, it should redirect to http://localhostosticket/setup/.

On Slackware full install, all the requirements appear in green. Steps:

Click on Continue.

   1 cd /var/www/htdocs/osTicket17/include
   2 mv ost-sampleconfig.php ost-config.php

Continue

   1 chmod 0666 include/ost-config.php

Continue
Helpdesk name: helpdesk
Default email: helpdesk@bitarus.allowed.org
First name: admin
Last name: admin
email address: helpdeskadmin@bitarus.allowed.org
username: adminosticket
password: ********
Retype Password: ********
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: ********
Install now

   1 chmod 0644 /var/www/htdocs/osTicket17/include/ost-config.php

Your osTicket URL: http://localhostosticket/

Your Staff Control Panel: http://localhostosticket/scp

Click on Admin Panel, and change Helpdesk status to Online, then click on Save changes.

In not in a development environment, delete the setup/install director as informed in the Staff Control Panel.

-  ⇤ ← Revision 2 as of 2013-10-13 15:49:45 → 
  Size: 797
  Editor: 95
  Comment:
+   ← Revision 7 as of 2025-08-15 10:38:31 → ⇥
  Size: 2602
  Editor: vitor
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 1:
+<<TableOfContents(2)>>
-Line 3:
+Line 5:
+ * https://github.com/osTicket/osTicket-1.7
-Line 6:
+Line 9:
- * cd ~
 * cd workspace #eclipse
 * git clone https://github.com/osTicket/osTicket-1.7
 * ln -s ~/workspace/osTicket-1.7 /var/www/html/htdocs/osTicket17
+{{{#!highlight sh
cd ~
cd workspace #eclipse
git clone https://github.com/osTicket/osTicket-1.7
ln -s ~/workspace/osTicket-1.7 /var/www/html/htdocs/osTicket17
}}}
-Line 13:
+Line 18:
-{{{
+{{{#!highlight sh
-Line 15:
+Line 20:
+}}}

=== Enable mysql ===
{{{#!highlight sh
chmod 755 /etc/rc.d/rc.mysqld
mysql_install_db --user=mysql
chown -R mysql.mysql /var/lib/mysql
/etc/rc.d/rc.mysqld start
mysql_secure_installation
}}}
 * set root password: Y
 * Remove anonymous users: Y
 * Disallow root login remotely? [Y/n] Y
 * Remove test database and access to it? [Y/n] Y
 * Reload privilege tables now? [Y/n] Y
{{{#!highlight sh
mysql -p
-Line 19:
+Line 41:
-{{{
+{{{#!highlight sh
-Line 24:
+Line 46:
-{{{
+{{{#!highlight sh
-Line 36:
+Line 58:
+Access http://localhostosticket/, it should redirect to
http://localhostosticket/setup/.

On Slackware full install, all the requirements appear in green.
Steps:
 * Click on Continue.
{{{#!highlight sh
cd /var/www/htdocs/osTicket17/include
mv ost-sampleconfig.php ost-config.php
}}}
 * Continue
{{{#!highlight sh
chmod 0666 include/ost-config.php
}}}
 * Continue
 * Helpdesk name: helpdesk
 * Default email: helpdesk@bitarus.allowed.org
 * First name: admin
 * Last name: admin
 * email address: helpdeskadmin@bitarus.allowed.org
 * username: adminosticket
 * password: ********
 * Retype Password: ********
 * MySQL Table Prefix: ost_
 * MySQL Hostname: localhost
 * MySQL Database: osticket
 * MySQL Username: root
 * MySQL Password: ********
 * Install now
{{{#!highlight sh
chmod 0644 /var/www/htdocs/osTicket17/include/ost-config.php 
}}}

Your osTicket URL: http://localhostosticket/

Your Staff Control Panel: http://localhostosticket/scp

Login to http://localhostosticket/scp/ with user adminosticket.

Click on Admin Panel, and change Helpdesk status to Online, then click on Save changes.

In not in a development environment, delete the setup/install director as informed in the Staff Control Panel.